An effective training program increases user adoption, improves customer success, and grows revenue for your enterprise software. The problem is that most training departments are underfunded, understaffed, or don't exist. Sound familiar? ServiceRocket helps fast growing software companies develop, implement and manage highly effective and successful training businesses.
An important part of any strategy is determining the current state of the organization and compare that to the desired state the organization wants to achieve. Once the gap between the current and desired state has been identified, a strategy can be developed to close the gap. One of the best ways to identify the gap is by using a model to identify the current maturity stage of the organization. By starting with a current state, a company can determine how far it wants to go and what it will take to get there. A core part of the strategy work we do with customers is to leverage the Enterprise Software Training Maturity Model to determine the current state of the training function. Everything starts here. Once you know where you are, you can figure our where you want to go.
Need to accelerate your training business but lack the bandwidth or expertise running a global training organization? Let ServiceRocket help you. Engagements leverage the ServiceRocket Customer Success Lifecycle methodology and the Enterprise Software Training Maturity Model to determine your current state and recommended strategy for achieving your training business goals.
Challenged to design training courses and create effective content? Let ServiceRocket help. We can accelerate your training business while allowing your technical staff to focus on product development. We can develop your entire training curriculum or work with your existing team to improve the training content you already have.
Want to offer your customers training, but do not have the capacity or capability to manage a complete training program? Let ServiceRocket run your entire training program for you. Get the best of both worlds: a highly effective training program without diverting your internal focus away from developing, marketing, and selling your core software products. We will coordinate delivery, scheduling, registration, and support for your training courses.
Not only can ServiceRocket help you develop and deliver training to your customers, but we can help you develop an industry certification assessment on your products or underlying technology. If you have a need to create a certification exam, we can help you write it. One of the best ways to generate demand for training is to develop a certification exam and sell the certification to your customers.
